Payments

All consultations are bulk-billed for patients presenting with a valid Medicare card.

House-Calls

Only regular patients who are attending the Medical Centre are eligible for house calls. Please inform the Receptionist your name, address, phone number and the nature of your health issue for the house call.

Speak to the Doctor

You can contact the Doctors at the Centre during normal operating hours. The Receptionist will take a message if the Doctor is attended with another patient and in cases of emergency your call will be put through to the Doctor.

Medical Certificates

Medical certificates are legal documents and cannot be issued without actually seeing the Doctor. These certificates cannot be issued retrospectively.

Medical Records and Privacy

All medical records are strictly confidential and the contents cannot be disclosed to anyone without your consent or where justified by law. Our Centre complies with the Privacy Act 1988 including the ways we collect, store, use and disclose health information.

Referral to Specialist

To ensure the best management we like to discuss your condition with you before referring you to a specialist. Please ensure that you have a current referral before you see the specialist.

Reminder and Recall system

You may enroll in our reminder systems for immunizations, pap smears, diabetic review, cholesterol check and annual health assessments.

Feedback

If you have any suggestions to improve the Practice, you are invited to speak to the Doctor directly. We believe that problems are best dealt with in the Practice.